Support
How can we help you?
Getting started
Do I need a business?
No. Pavo is for anyone who sells or does something. Sign up with your phone number, tell Stripe where to send the money, and take your first card.
How do I take a payment?
Open Pavo and enter an amount. The customer holds their card or phone to your iPhone with Tap to Pay, or scans your code or opens your link to pay in their browser.
Do my customers need the app?
No. They hold their card or phone to your iPhone, or open your link in their browser. Nothing for them to install.
Fees & payouts
What does Pavo cost?
One fee per payment, shown before you charge: 2.9% + 15¢ per tap, 3.5% + 30¢ by link or QR. Stripe’s processing cost is included. A new account starts with 30 days of Pro, and in that month a pay link costs 2.9% + 30¢. Current figures are always in the fees section of the home page.
Is there a contract or a monthly charge?
No. Pavo is free to use: no contract, no minimum, no reader to buy. If you don’t get paid, neither do we. Pro is an optional paid plan that goes on sale January 1, 2027; it is on the pricing page.
When does the money arrive?
On its own. Your first payouts take about a week while your account is new. After that, two business days.
What if I refund someone?
Refund part or all of a sale in two taps. The money goes back to their card; the fee is not returned.
Where does Pavo work?
The United States, for now. Your bank account needs to be a US account.
Your account
I used Plus. Is my account still there?
Yes. Plus is now called Pavo. Same company, same account and the same payment history. Sign in the way you always have.
I don’t recognize a charge. Who do I ask?
If you paid someone who uses Pavo, the charge normally shows their name, so contact them first. If you still can’t place it, email [email protected] with the date and amount and we will identify it.
How do I delete my account?
In the Pavo app, open Settings and tap Delete account; the account is deleted right away. Or email [email protected] with the subject line “Request Account Deletion”; the steps are on our delete-account page. By email, we delete the account within 30 days.
Still need help?
Send us a message and we'll get back to you within one business day.
[email protected]